Last updated: October 28, 2026
Our 90-day money-back guarantee
Hersync offers a 90-day money-back guarantee for purchases from www.gethersync.com. If you are not satisfied with your purchase, contact contact@hersync.com to request a refund under this guarantee.
The 90-day period begins on the date of purchase.
How to request a refund
- Email contact@hersync.com with your order number and the email address used at checkout.
- Identify the items for which you are requesting a refund. If an item arrived damaged, defective, or incorrect, describe the issue and include photographs when available.
- We will provide the next steps and, if a return is required, the return address and instructions.
Do not send a parcel to the business correspondence address without return instructions.
Refunds and payment methods
Refunds are returned to the original payment method unless another arrangement is agreed with you or required by law. Bank or payment-provider processing time may vary. If you cannot locate a refund we have confirmed, contact us with your order number.
Damaged, defective, missing, or incorrect items
Contact us if your order arrives damaged, does not match your order, or appears incomplete. We will investigate and arrange the appropriate remedy. Your statutory rights for faulty or incorrectly supplied goods apply independently of the voluntary guarantee.
Order cancellation
If you need to change or cancel an order, email us as soon as possible. A request received before dispatch may be easier to accommodate. Once an order has shipped, the return process or any applicable cancellation rights will apply.
Your legal rights
This guarantee supplements your rights under applicable consumer law. It does not remove any non-waivable rights or remedies, including any applicable right of withdrawal. You may use our Withdrawal form or send a clear written request by email.